"A person or firm that undertakes a contract to provide materials or labour to perform a service or do a job" - the Oxford Dictionary definition of contractor.

Starfish provides contracting services to public and private sector organisations.

A Starfish professional undertakes a role required by a client when there is a need to engage an external resource, often due to a lack of capacity or capability within the client organisation.

Contracted resources may perform many of the roles that a consultant would undertake, such as project management, business analysis and change management.

While the quality of the contractor is the responsibility of Starfish, the contract resource is managed directly by the client with the responsibility for delivering outputs / outcomes remains with the client.

All Starfish Contractors must meet the capability requirements of both Starfish and the client, as well as adhering to the Starfish values.

The fee structure for contractors is usually based on an hourly or daily rate, and reflects the lowered responsibility for outcome delivery vis-a-vis consulting assignments.

The difference between a consultant and contractor?  It can be confusing.

In a pure sense, there is a clear difference between consulting and contracting work.  Under a consulting arrangement, a contractual agreement is reached, and from that point, responsibility for the delivery to the agreed output / outcomes lies with the consultant.  Under a contracting arrangement, appropriately skilled and experienced contractors are provided to the client, who utilises these resources under their own direction to achieve their outputs / outcomes.

These definitions apply well in many instances in the Starfish-client engagement.  However, often client requirements lie between these two definitions and therefore many assignments Starfish undertakes have components of both consulting and contracting in them. The same Starfish Consultant may be engaged on a consulting or contracting basis within the same workstream, depending on client needs.  The ability of Starfish to operate as a provider of consulting services, or supplier of contractor resource, or a hybrid that sits between these two modes enables our clients to tailor their use of Starfish services to exactly meet their needs.

Regardless, Starfish provides Delivery Assurance (DA) across both service offerings.  The consulting service will receive more in-depth DA than that undertaken for a contracting assignment.

Current / Future State
Starfish provided senior business analyst expertise for a Government Agency programme of work encompassing a number of related projects, each of which will contribute to the efficient and effective administration of a range of joint and back office functions.