Change and Process

Starfish was responsible for the development of the process component of a change management plan within a Government Agency.

The process component of the plan provided:

  • Criteria and approach to process analysis
  • Definition of the process workstream deliverables
  • End-to-end process view
  • Categorisation of processes into:
    • New / changing processes for which no further analysis was required
    • New / changing processes requiring further analysis
    • Out-of-scope process
    • Implementation schedule for the new / changing processes (only those that required further analysis).